Welcome to Zipper Labs (“we,” “us,” “our,” or “the Company”). By accessing our website at https://zipper-labs.com/, communicating with us by phone or email, or purchasing from us directly or through affiliates, you agree to the following Terms and Conditions (“Terms”). Please read them carefully before using our site or services.
Return and Refund Policy
Due to the consumable and regulated nature of our products, all sales are considered final unless otherwise stated. Refunds or exchanges may be issued only at our discretion and in compliance with state and federal regulations. To request a return, contact us at pyurprocessing@gmail.com within seven (7) business days of delivery, including your order number and reason for the request. We reserve the right to deny refunds for products that have been opened, used, or tampered with.
Eligibility and Compliance
By using this website or purchasing our products, you confirm that you are at least 21 years old and legally permitted to purchase, possess, or use hemp-derived products in your jurisdiction. You are solely responsible for ensuring that your use of our products complies with all applicable federal, state, and local laws. Zipper Labs operates strictly under the 2018 U.S. Farm Bill, and all hemp products we produce or distribute contain no more than 0.3% Δ9-THC on a dry-weight basis. We reserve the right to deny service, cancel orders, or restrict website access if we believe that doing so is necessary to maintain legal compliance or protect our business integrity.
Products and Orders
All descriptions, prices, and availability of products are subject to change without notice. We make every effort to ensure accuracy but do not warrant that all content or product details are error-free. Orders placed through our website, by phone, or through business-to-business communication are subject to acceptance and verification. An order confirmation email does not constitute acceptance; orders are officially accepted when shipment has been confirmed. We reserve the right to refuse or cancel any order at our discretion, including cases involving suspected fraud, regulatory issues, or pricing errors.
Pricing, Payments, and Taxes
Yes, all of our products undergo rigorous third-party lab testing to ensure quality, potency, and safety. Lab results are available upon request.
Shipping and Delivery
We partner with verified carriers to ensure safe and timely delivery. Shipping times are estimates and may vary due to factors beyond our control, including carrier delays or regulatory inspections. Once an order leaves our facility, risk of loss or damage transfers to the customer. We are not liable for late, lost, or stolen packages after handoff to the carrier. Any claims regarding shipment issues should be filed directly with the shipping provider.
Intellectual Property rights
All website content—including but not limited to logos, trademarks, product names, text, images, and design elements—is the intellectual property of Zipper Labs or its affiliates. No part of this site may be copied, reproduced, distributed, or used for commercial purposes without prior written consent. Unauthorized use of our intellectual property may result in legal action.
User Responsibilities
You agree not to use our website or products for any illegal, fraudulent, or unauthorized purpose. This includes but is not limited to: Reselling products in states or countries where hemp or hemp-derived goods are prohibited. Falsifying age or identity information. Attempting to disrupt website functionality or breach security systems. We reserve the right to suspend or terminate accounts violating these Terms.
Disclaimer of Warranties
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied. Zipper Labs makes no guarantees regarding product suitability, performance, or fitness for a particular purpose. We do not warrant that our website or services will be uninterrupted, secure, or error-free. Use of our products and site is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Zipper Labs and its affiliates, officers, employees, or partners are not liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of our products or website. Our total liability for any claim shall not exceed the amount paid for the specific product that gave rise to the claim.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law rules. Any disputes arising from or relating to these Terms shall be resolved through binding arbitration in Allegheny County, Pennsylvania, unless otherwise agreed in writing.
Modifications and Updates
Zipper Labs reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on our website with a revised Effective Date. Continued use of our website or services constitutes acceptance of the updated Terms.
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